Extend your knowledge about inclusive practices
Welcome to the ‘Making Services Inclusive’ online training resource!
In this video, Luke Nelson, a self-advocate with disability, explains the purpose of this resource.
About this resource
This resource provides guidance about making services more inclusive for people with intellectual disabilities.
Many of the principles and practices you will learn, will make your service more inclusive for everyone else!
Who can use this resource?
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Staff in all kinds of public and community services can use this resource.
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It is for staff in mainstream services that are open to all members of the public - not specialist disability services.
How to use this resource
The resource has eight modules. Each module has a main theme:
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What are inclusive services?
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Respecting dignity, autonomy and privacy
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Creating a warm, welcoming and safe environment
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Communication accessible services
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Asking about disability and support needs
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Flexibility
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Working in partnership with other supporters
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Wrapping up
Self-paced
learning
Videos
Interactive Activities
Free
How do I complete a module?
Each module takes 15-20 minutes to complete.
Each module has some text to read, and videos to watch.
Some of the videos are interactive. You will see scenarios in services such as a library, or gym and will be asked to choose what the staff member should do next to best include a person with intellectual disability. These videos give you an opportunity to apply the principles you’ve learned to practice.
In other videos you will hear directly from people with intellectual disabilities about their experiences of using mainstream services, and their advice for you as a staff member.
Some services offer this online resource as part of a larger training program. You can also complete this online resource on its own. Either way, having conversations with your supervisors and colleagues about things you’ve learned here is a great way to expand and share your knowledge.
Acknowledgments
This resource was developed by Associate Professor Ilan Wiesel from the University of Melbourne, Professor Christine Bigby from the Living with Disability Research Centre at La Trobe University, and Luke Nelson, a self-advocate with disability. For a list of full credits click here.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.